NDIS Liaison is operated by Truescope Pty Ltd, ABN 49 690 552 553. This policy explains what information we collect when you use the service, why we collect it, who sees it and how you can see, correct or remove it. We handle personal information in line with the Australian Privacy Principles.
What we collect
When you send a support request we collect:
- the type of support you need
- who the support is for
- the suburb or town where it is needed
- how the support is funded, such as an NDIS plan or a Home Care Package
- when you would like it to start
- your name
- your email address, and your phone number if you give one
- anything else you tell us when the liaison team contacts you
From providers we collect the business name, contact details, the services offered, the areas covered and billing details for the subscription.
Some of this is sensitive information about health and disability. We collect it only because it is needed to find you a suitable provider, and only with your consent, which you give by sending the request.
Why we collect it
We use your information to:
- understand what support you need and where
- show matched providers the type of support, suburb, funding type, timeframe and your first name
- contact you if the liaison team needs to check something
- pass your contact details to the first three matched providers who respond to your request
- follow up if no suitable provider is found
We do not sell your information or use it for advertising.
Who sees it
The liaison team sees everything in your request. Providers who match your request see the type of support, suburb, funding type, timeframe and your first name, and nothing else that identifies you. Your last name, email and phone number are shared only with the first three matched providers who respond, and only so they can contact you about that request.
We use trusted service providers for email, hosting and payments. They handle information on our behalf and are not permitted to use it for their own purposes.
How long we keep it
A request closes as soon as three providers have responded, or after seven days if fewer do. We keep the information in it for as long as we need it to run the service, meet our legal obligations and deal with any questions about the referral. You can ask us to remove it at any time.
Cookies and analytics
This website does not set cookies or use analytics or advertising trackers. If that changes, this page will say so.
Seeing, correcting or removing your information
Email info@ndisliaison.com.au and tell us what you would like to see, change or remove. We will reply and act on it within a reasonable time.
Concerns
If you are concerned about how we have handled your information, email us first and we will work through it with you. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.